![]() But the cable industry has been slow to raise upload speeds. Even an earlier version of the DOCSIS 3.1 standard that's now widely deployed theoretically allows 10Gbps downloads and 1Gbps upload speeds. New versions of the Data Over Cable Service Interface Specification (DOCSIS), which have been heavily hyped by the cable industry, can support symmetrical download and upload speeds of 10Gbps. We asked Mediacom why it hasn't upgraded its network enough to fully support the upload speeds and data allotments that its customers pay for, but we didn't receive an answer. The 60/5Mbps plan has a 200GB monthly cap, and the 100/10Mbps plan has a 1TB cap. While the gigabit-download plan limits uploads to 50Mbps, the 60Mbps-download plan limits uploads to just 5Mbps and the 100Mbps-download plan limits uploads to 10Mbps. Due to historical trends, the smaller conduit allows for upstream usage while the remainder of the conduit is reserved for downstream usage." Heavy upload use can stress that "smaller conduit," meaning that customers "can be under the total data usage allowance but still be negatively impacting the network." Mediacom blames pandemicĮven without the overall data caps, Mediacom's Internet plans have built-in limits on uploading. A Mediacom letter to the FCC said the company's "network is built to allow for more downstream usage than upstream usage." Mediacom's letter to the FCC also described the data cap as "a large conduit with a smaller conduit within it. Mediacom provided slightly more detail to the Federal Communications Commission in response to customer complaints. Mediacom has the right to impose limits on excessive bandwidth consumption via any means available to Mediacom." The letter goes on to say that it's a "violation" of Mediacom's acceptable use policy to "use excessive bandwidth, whether upstream or downstream, that in Mediacom's sole opinion, places an unusually large burden on the network or goes over normal usage. Due to your excessive use, you are negatively impacting Mediacom's network and other users of the Service." Letters sent by Mediacom to heavy uploaders said, "your account's usage is greater than 99.5 percent of all Service customers. Too much usage in “Mediacom’s sole opinion” At most I can send files at around 50Mbps, which they claim is interfering with other customers in my neighborhood. I discovered I used about 900GB over the last two months, setting up a cloud backup of my computer. I argued that I used less than half of the total data allowed by my plan, but he said my 1.2TB of upload was too much and that this was my warning.Īnother gigabit user in Missouri named Cory told Stop the Cap that the 6TB monthly cap "is way more than I will ever use, but I still received a warning letter claiming I was uploading too much. He told me my upload was 450GB over their average and if I didn't reduce my usage they would either throttle or disconnect me. I hurried up and checked my account and only used a bit over 2.5TB last month. ![]() The rep told me they were calling customers that have "higher than average" bandwidth usage as they are having network issues. So, got a call from the Mediacom fraud and abuse department today. One user in East Moline, Illinois, who described the predicament on a DSLReports forum in early January, said they paid for the 6TB plan "to make sure we wouldn't go over the cap" and had never used more than 4TB. But users may be warned about their usage long before they risk overage fees. Mediacom's terms and conditions say the company charges $10 fees for each additional block of 50GB used by customers who exceed the data cap. The company said that heavy uploaders "may be under their total bandwidth usage allowance but still have a negative impact on Mediacom’s network." But as Stop the Cap wrote in a detailed report on Wednesday, the ISP is "reach out to a growing number of its heavy uploaders and telling them to reduce usage or face a speed throttle or the possible closure of their account." Mediacom told Ars that it is contacting heavy uploaders "more frequently than before" because of increased usage triggered by the COVID-19 pandemic. Mediacom's fastest Internet plan offers gigabit download speeds and 50Mbps upload speeds with a monthly data cap of 6TB. Mediacom, a cable company with about 1.4 million Internet customers across 22 states, is telling heavy uploaders to reduce their data usage-even when those users are well below their monthly data caps. Getty Images | Bosca78 reader comments 273 with
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